Mailou Cloud is your outsourced IT department: analysts handle support for computers, networks, servers, and ERP systems, so your team can focus on what really matters. We work on a subscription model (XaaS): you pay per user or per computer supported and scale the service along with your business, with no upfront investment.
In the first 30 days, we run a 75-point evolutionary checklist that maps risks, inventories your equipment, and shows exactly where to invest first. There is no lock-in contract: the partnership continues because it works, not because you are locked into it. And you follow everything—tickets, inventory, and reports—through the Client Portal, with full transparency.
On-site technical support in Joinville, Jaraguá do Sul, Araquari, São Francisco do Sul, Garuva, Itapoá, Barra Velha, Piçarras, Penha, and Navegantes. For the other regions of Brazil, we offer responsive remote support and scheduled technical visits according to the needs of your business.
Managed Fortinet firewall and continuous monitoring to reduce digital risk.
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We centralize support, keep systems updated, and eliminate recurring failures.
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Migration and specialized support, with an official Microsoft partnership.
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Tailored projects, from assessment to delivery: industrial Wi-Fi and cloud backup.
Learn MoreOur team helps you plan the right solution for your business, with a consultative approach and no runaround. Talk to us.
Support and sustainment for users, computers, servers, and the network.
Have a complete IT department for a fixed monthly fee, with no surprises and no lock-in. In Mailou's XaaS model, we deliver specialized IT support, preventive monitoring, and strategic management so your company can grow securely. What sets us apart is immediate value: within 30 days, we run a 75-point audit that maps your risks, inventories, and investment needs, turning technology into a predictable, efficient asset. Our difference is the technical and financial clarity we deliver through a structured action plan: • Weakness Assessment: We carry out a deep review of the environment to identify risks and security gaps right away. • Proactive Remediation: Our team works directly on the critical points identified, to stabilize operations as quickly as possible. • Strategic Roadmap and Budget: Anything not fixed immediately is organized into an investment schedule by criticality, so finance can plan the next steps without surprises. • Full Scalability: Our evolutionary approach keeps your infrastructure in step with the business. If you grow, we scale; if you scale back, the cost follows. On-site service in Joinville, Jaraguá do Sul, Araquari, São Francisco do Sul, Garuva, Itapoá, Barra Velha, Piçarras, Penha, and Navegantes. In other regions of Brazil, we keep operations running with responsive remote support or scheduled technical visits based on your business needs.
Our contracting process is simple and effective, so your company gets fast access to the best IT solutions. From the initial assessment through implementation and ongoing support, we stay by your side to adapt technology to the specific needs of your business.
1
Assessment
A tailored assessment of your company.
2
Solution
A solution proposal shaped to your operation.
3
Implementation
We ensure a smooth transition and ongoing support.
Mailou Cloud
See how specialized sustainment for automotive ERPs (NBS and Linx DMS) removes billing freezes, workshop queues and dependence on isolated analysts at vehicle dealerships.
Mailou Cloud
See how Subscription IT Management (XaaS) solves level-1 analyst turnover, protects operations and frees the IT manager to lead innovation and strategy without contractual lock-in.
Mailou Cloud
Is an open-source firewall still worth it for SMBs? See a practical comparison of pfSense and FortiGate with UTP licenses, and meet Mailou Defender.
